The APS program

Health Outreach Agents

A new era for community healthcare
At Vaistat, we have a strong conviction: the healthcare of tomorrow must be more humane, more secure, and more accessible. It is with this vision in mind that we created the Healthcare Proximity Agents (APS) program, a pillar of Vaistat’s integrated care model.
The APS is not just a delivery person. They are trained and certified professionals at the heart of the care pathway, acting with responsibility, confidentiality, and proximity. Thanks to rigorous training and a comprehensive digital ecosystem, APS represent a new generation of professionals capable of meeting the challenges of pharmaceutical logistics, community monitoring, and post-hospital continuity.

Why the APS model is essential

The healthcare system is currently facing major challenges:

An aging population is increasing the need for home care.
An increase in prescriptions and medication follow-ups.
Pressure on hospitals, which must optimize their resources and reduce readmissions.
Risk of logistical disruption and loss of traceability between prescription and actual treatment administration.

In this context, the APS is becoming an essential link:

Ensures continuity of care upon hospital discharge.
Supports patients at home while ensuring secure medication delivery.
Builds trust between patients, pharmacists, and medical teams.
Ensures compliance with legal standards (Act 25, Act 90, HIPAA, GDPR, TMD)

The PAP program

Vaistat Post-Hospital Support
Through the PAP (Post-Hospital Support Program), Vaistat integrates the PAP into the critical phase of hospital discharge. When a patient leaves the hospital, the PAP acts as a pivotal partner between the clinical team, the pharmacy, and the patient’s home.

Transmission and validation of prescriptions between the hospital and the pharmacy.
Coordination of medication transport and delivery to the patient.
Personalized support upon discharge home (explanations, dosage reminders, and patient comfort).
Automatic notification to the pharmacist and clinician via the Vaistat platform.
Post-support follow-up: verification of treatment compliance and, if necessary, triggering a teleconsultation.

A unique and certified training course

Becoming an APS (Area of Professional Apprenticeship) means obtaining a recognized certification, structured around 13 comprehensive modules combining regulatory, technological, and human knowledge.

Technology and traceability

Each APS is supported by a smart digital ecosystem developed by Vaistat 2.0:
• APS mobile application: mission, real-time tracking, compliance, and proof of deposit.
• Blockchain traceability: each step is recorded and verifiable.
• Smart notifications: alerts synchronized between clinics, pharmacies, and patients.
• Legal compliance: all operations comply with applicable laws.

With the APS program, Vaistat is redefining the standards of local healthcare. The APS is not a delivery person; it’s a certified professional, guaranteeing confidentiality, traceability, and continuity of care. It represents the perfect fusion of human and technology, serving more accessible, more secure, and more human healthcare.